SHIPPING DETAILS (USA Shipping)
TD Electronics/ForkliftCams.com ships out all orders the same day that the order is received, as long as the order is received by 2:00 PM CST on a business day. If the order comes in after 2:00 PM CST or on a holiday or weekend, the order will ship out the next business day.
You will receive an email with the shipping tracking number once the order has been shipped and picked up by shipping carrier.
USA Shipping:
- All orders of $35.00 or greater will receive FREE USPS/UPS/FEDEX Ground 1-10 Business Day Shipping and orders under $35.00 will have a $5.99 shipping cost for this USPS/UPS/FEDEX Ground 1-10 business day Shipping service.
- All orders are being shipped using USPS, UPS or FEDEX from Texas. Orders with FREE shipping usually arrives in 1-10 business days (not a guarantee as we cannot control all aspects of the shipping process) depending upon where you are in the USA and how close you are to Texas.
- Top Dawg Electronics will ship most orders via USPS, however, if the cost of shipping is significantly higher, Top Dawg Electronics can ship using UPS or FEDEX
- If you require UPS/FEDEX Ground, UPS 2 Day or UPS overnight, you can choose this shipping option upon checkout and pay the appropriate additional shipping cost.
- UPS/FEDEX/USPS does not GUARANTEE shipping. While most shipments are on time, there are delays that happen from time to time. Even if you choose NEXT DAY AIR, 2nd Day Air, etc, these shipments are NOT guaranteed by any carrier. If there is a delay, UPS/FEDEX/USPS does not offer a refund if they are late and ForkliftCams cannot offer a refund. If ForkliftCams made a mistake, we will offer a refund on shipping costs, but if the delay is out of our control and is caused by ANY reason from any carrier, we cannot offer any refund on shipping costs
COVID19/HOLIDAY SHIPPING UPDATE
- During the Holiday and during COVID19 Season, delays may occur in shipping times from USPS and UPS. Usually, all orders arrive in 1-10 business days from date of shipping, however, during the Holiday season from Nov 25 through Jan 1 and during the delays and issues caused by Covid19 , all carriers could have 1-2 day delays in shipping often. Forkliftcams cannot speed up this shipping time and we do not have any control on if your shipment will arrive on time or delayed by 1-2-3 days. We do our best and we ship out orders quickly, but during COVID19 and Holiday seasons, delays may occur.
- USPS picks up everyday from our warehouse around 3 pm. They are supposed to scan all orders as they pick them up, but about 25% of the orders are not scanned. So when you track the orders, it shows that USPS has not received or scanned the shipment. Unfortunately, this is not accurate because USPS does not scan all shipments. We have contacted USPS many, many times, but they are not good at what they do. 99% or more all shipments arrive, even when it is not scanned, so please be patient
- Rarely does USPS/UPS lose or damage shipments, however, during the holiday & Covid 19 season, this does occur more often.
- UPS/FEDEX/USPS does not GUARANTEE shipping. While most shipments are on time, there are delays that happen from time to time. Even if you choose NEXT DAY AIR, 2nd Day Air, etc, these shipments are NOT guaranteed by any carrier. If there is a delay, UPS/FEDEX/USPS does not offer a refund if they are late and ForkliftCams cannot offer a refund. If
- ForkliftCams made a mistake, we will offer a refund on shipping costs, but if the delay is out of our control and is caused by ANY reason from any carrier, we cannot offer any refund on shipping costs
SHIPPING DETAILS (Outside USA Shipping)
INTERNATIONAL SHIPPING INFORMATION (any shipments outside USA)
TD Electronics/ForkliftCams is based in Austin, TX, USA. Any FREE shipping promo or offer only applies to USA. ForkliftCams only ships to USA, Canada and Mexico at this point. If you live in a country outside of North America, email sales@forkliftcams.com to find out the costs to ship to your address and if shipment can be made.
Top Dawg Electronics ships out all orders the same day that the order is received, as long as the order is received by 2:00 PM CST on a business day. If the order comes in after 2:00 PM CST or on a holiday or weekend, the order will ship out the next business day. You will receive an email with the shipping tracking number once the order has been shipped and picked up by shipping carrier.
International Shipping Important Information:
- ForkliftCams only ships to USA, Canada and Mexico at this point. If you live in a country outside of North America, email sales@forkliftcams.com to find out the costs to ship to your address and if shipment can be made.
- There are 3 to 4 shipping services that we use, depending upon the weight and country that we are shipping to.
- All prices are USD
- If you want to ask questions about the shipping service or cost, please email us at sales@forkliftcams.com
- Depending upon the shipping service that you choose, the shipping carrier will provide insurance of up to $100 for shipment, in case the shipment is lost or damaged during shipping from our location to yours. Top Dawg Electronics does not provide any additional shipping insurance other than what the carrier offers
- The amount of shipping time that is listed with the shipping service is the normal shipping time. Depending upon country and the situation, at times, it could take longer for your country's customs to review and release a package for delivery. Normally, most country's customs services release incoming shipments within 1-3 days, however, there are times when this could take longer. If this occurs, Top Dawg Electronics does not have any control on the speed at which your country's customs will review and release your shipment.
- The shipping cost you choose and pay for will cover the cost from door to door, meaning, that this shipment is scheduled to be delivered to yoru door. However, depending your country, there could be some import taxes that you will need to pay for your shipment to be released. Every country is different and has different taxes on importing products from the USA. Top Dawg Electronics is not responsible for any import taxes and it is the buyer's responsibility to research these possible taxes
- Depending upon the country and shipping service that USPS hands off this shipment to in your country, it may be required for you to be present to receive and sign for this shipment. Top Dawg Electronics cannot determine or control if the shipping company in your country can leave a shipment without a signature or requires a signature.
- Top Dawg Electronics offers a 100% 30 Day money back guarantee on all products sold, however, this 100% money back guarantee applies to the cost of the product, not the cost of the shipping. If you decide you want to return the product for a refund, it is the buyer's responsibility to cover the cost to ship the product back to Top Dawg Electronics and once we receive the product, we will refund the cost of the product, not the cost of shipping from our location to yours for your initial purchase. If Top Dawg Electronics made a mistake on the shipment and Top Dawg Electronics confirms this malfunction or mistake, Top Dawg Electronics will refund the cost of the product and the cost of the shipping from our location to yours.
IMPORTANT INFORMATION:
Top Dawg Electronics/ForkliftCams does not add additional insurance and does not require signature on any shipments, unless request from customer. If customer requests insurance, there will be an additional insurance cost. If customer requests signature required, there could be an additional fee for this service.
For any missing items or mistakes that Top Dawg Electronics/ForkliftCams makes for shipments of products to customers, if applicable, Top Dawg Electronics must be notified within 3 business days from the date customer received shipment. If Top Dawg Electronics is notified after 3 business days, then Top Dawg Electronics is not responsible for any potential mistakes made by USPS, UPS, or Top Dawg Electronics.